Frequently Asked Questions

If you find that your questions are not answered below, please give our friendly staff a call so that they may assist you with your enquiry


What are the Opening Hours?

Our office is staffed as follows:
Monday to Friday – 9:00am to 5:00pm, except public holidays.

Our SATURDAY injury and sports medicine service is open seasonally, from 2:30pm to 4:30pm.   Saturday clinics are subject to staff and practitioner availability, and public holiday closures.  Please call on 9455 1112 to discuss weekend bookings.  Imaging services are available on weekends at nearby facility if medically required.

Our doctors are sometimes assisting surgeons in theatre during opening hours , so please call for appointment times!


What are the fees for a standard in-clinic consultation?

Medicare rebates are available for most in-clinic and telehealth consultations with associated out-of-pocket gap fees.   All fees are to be paid on the same day with cash, credit card or Eftpos.

Fees are subject to update and change.  Please call our staff to discuss current fees. 


What are sports GP doctors?

Fully qualified General Practitioners with an interest in sports medicine: focused on  preventing, diagnosing and managing sporting related injuries and associated conditions.  Our doctors are Australian trained, are Fellows of, and/or examiners for the Royal Australian College of General Practitioners (RACGP), with additional qualifications and sub-interest in Sports and musculoskeletal medicine.  Dr James Taylor and Dr Tracy Shang have Graduate Diplomas in Sports Medicine and assist AOSM surgeons in theatre.

What range of conditions are treated?

All musculoskeletal and sports conditions ranging from acute injuries to chronic degenerative joint conditions, spanning all age ranges from children to mature adults. ASD can manage all aspects of sporting injuries including fractures, lacerations, wounds, and also dietary concerns and sports psychology.

Most conditions can be managed on site during consultations, some conditions (ie. Complicated fractures or ligament injuries) may need further surgical assessment.

Are referrals required?

A referral is not needed to see our sports GP doctors. ASD can provide referrals for you if you wish to be seen by one of the associated AOSM surgeons or if imaging is required.

Are Appointments needed?

Consultation is by appointment only. Our approachable reception staff are trained to assist you in determine the timing and duration of appointment required, and same day spaces are generally available. Due to the unpredictable nature of the presentations to our clinic, there may be unexpected delays, but we endeavour to minimise disruptions to appointment times.

Are longer consultations available?

Yes, our approachable reception staff are trained to assist you determine the timing and duration of appointment required.  New patients and standard appointments are usually 30 mins duration.  Some patients with multiple or complex presentations may require an extended consultation.
Emergency consultations are generally available on the day but may be limited if our doctors are assisting at operations.

Do you have a Cancellation Policy?

We endeavor to provide prompt access to medical care for acute injuries.   Late cancellation of appointments can impact on our ability to achieve this for other patients who miss out on receiving care.   Cancellation with less than 24 hours notice will result in a cancellation fee being charged that is equal to the Medicare rebate for a standard consultation.   If you need to cancel at short notice due to extenuating circumstances, we may be able to reschedule your appointment and waive any applicable cancellation fee.  Please discuss with our helpful staff.

What about Parking and Public Transport?

Metered and time restricted parking is available on Martin St, Burgundy St, Darebin St and neighbouring streets, as well as across the road at the Austin Hospital. Please check signage when parking. We would NOT advise parking in a ½ hour meter.

Limited onsite multi-level parking may be available at Warringal Private Hospital (Secure Parking entry from 216 Burgundy St). Open 7 days, 6am – Midnight. Pay & Display with tickets purchased from machines (coins and credit cards accepted).

Disabled car parking is available in the multi-level carpark as well as on Burgundy St in front of the hospital.

Warringal Private Hospital and Burgundy St are also accessible by Bus Routes 513 & 551. The closest train station is Heidelberg which is a < 400 metres/ 4 minute walk.

Please visit to plan your journey.