Frequently Asked Questions

If you find that your questions are not answered below, please call our friendly staff so that they may assist you with your enquiry

 

What are the Opening Hours?

Our office is staffed as follows:
Monday to Friday – 9:00am to 5:00pm, except public holidays.

Prompt appointments are generally available, with routine appointments available online by clicking the BOOK ONLINE button on the Home page. Please call during business hours to check for any additional appointment availability. A referral is not required but is preferred for some practitioners consulting at Australian Sports Doctors – please speak to our friendly reception staff for guidance.

Our weekday after-hours/Saturday injury and sports medicine service is open intermittently, subject to staff and practitioner availability, and public holiday closures.  Please call 9455 1112 to discuss available bookings.  Imaging services are generally available on weekends at nearby facility if medically required.

Our doctors are sometimes assisting surgeons in theatre during opening hours , so please call for appointment times!

What are the fees for a standard in-clinic consultation?

Medicare rebates are available for most in-clinic and telehealth consultations with associated out-of-pocket gap fees.   All fees are to be paid on the same day with cash, credit card or Eftpos.

Fees are subject to update and change.  Please call our staff to discuss current fees. 

SERVICE DESCRIPTION PRICE
(inc GST)
MEDICARE REBATE
(April 2024)
PATIENT GAP
(Out of Pocket)
STANDARD CONSULT (36) NEW PATIENT
20-30 MINS
$220.00 $80.10 $139.90
LONG CONSULT (44) NEW PATIENT
30-40 MINS
$291.00 $118.00 $173.00
BRIEF CONSULT (23) BRIEF REVIEW
< 15 MINS
$149.00 $41.40 $107.60
PRP INJECTION*

 PLATELET RICH PLASMA INJECTION – NO MEDICARE REBATE AVAILABLE

 Only select conditions – existing patients after suitability assessment  – assessment cannot guarantee injection                                           

$343
OTHER PROCEDURES FIXED GAPS FOR MOST PROCEDURES – CONSULTATION FEE MAY ALSO APPLY $155 FIXED GAP

WEEKENDS & AFTER 5:30PM

GAP FEES FOR CONSULTATIONS AS ABOVE PLUS SURCHARGE FOR WEEKEND / WEEKDAY AFTER HOURS FROM 5:30PM

+$56 SURCHARGE
What are sports GP doctors?

Fully qualified General Practitioners with additional qualifications and focused interest in sports medicine: preventing, diagnosing and managing sporting related injuries and associated conditions. 

The doctors consulting at Australian Sports Doctors are Australian trained, have Graduate Diplomas in Sports Medicine or additional relevant qualifications, are Fellows of the Royal Australian College of General Practitioners (RACGP), Members of Sports Medicine Australia (SMA), and regularly assist AOSM and associated surgeons in theatre.  

If you do require surgery, you may even find one of the doctors from Australian Sports Doctors assisting your surgeon in theatre!

What range of conditions are treated?

All musculoskeletal and sports conditions ranging from acute injuries to chronic degenerative joint conditions, spanning all age ranges from children to mature adults. ASD can manage all aspects of sporting injuries including fractures, lacerations, wounds, and also dietary concerns and sports psychology.

Most conditions can be managed on site during consultations, some conditions (ie. Complicated fractures or ligament injuries) may need further surgical assessment.

Are referrals required?

A referral is not required but is preferred for some practitioners consulting at Australian Sports Doctors – please speak to our friendly reception staff for guidance.

If you wish to be seen by one of the associated AOSM surgeons or if imaging is required, doctors consulting at Australian Sports Doctors may be able to provide referral for you.

Are Appointments needed?

Consultation is by appointment only. Our approachable reception staff are trained to assist you in determine the timing and duration of appointment required, and prompt appointments are generally available. Due to the unpredictable nature of the presentations to our clinic and in theatre, there may be unexpected delays, but we endeavour to minimise disruptions to appointment times. 

Are longer consultations available?

Yes, our approachable reception staff are trained to assist you determine the timing and duration of appointment required.  New patients and standard appointments are generally 20-30 mins duration.  Some patients with multiple or complex presentations may require an extended consultation.

Emergency and prompt consultations are generally available but may be limited if our doctors are assisting in theatre.

Do you have a Cancellation Policy?

We endeavour to provide prompt access to medical care for acute injuries.   Late cancellation of appointments can impact on our ability to achieve this level of care for other patients, who may then miss out on receiving care.   Cancellation with less than 24 hours notice will result in a cancellation fee being charged that is equal to the Medicare rebate for a standard consultation.   If you need to cancel at short notice due to extenuating circumstances, we may be able to reschedule your appointment and waive any applicable cancellation fee.  Please discuss your situation with our helpful staff.

What about Parking and Public Transport?

Metered and time restricted parking is available on Martin St, Burgundy St, Darebin St and neighbouring streets, as well as across the road at the Austin Hospital. Please check signage when parking. We would NOT advise parking in a ½ hour meter.

Limited onsite multi-level parking may be available at Warringal Private Hospital (Secure Parking entry from 216 Burgundy St). Open 7 days, 6am – Midnight. Pay & Display with tickets purchased from machines (coins and credit cards accepted).  During periods of construction works parking may be restricted at this site.
http://www.warringalprivate.com.au/For-Visitors/Parking

Disabled car parking is available in the Austin Hospital multi-level carpark as well as on Burgundy St in front of Warringal Private Hospital.

Warringal Private Hospital and Burgundy St are also accessible by Bus Routes 513 & 551. The closest train station is Heidelberg which is a < 400 metres/ 4 minute walk.

Please visit https://www.ptv.vic.gov.au/ to plan your journey.