Frequently Asked Questions

If you find that your questions are not answered below, please give our friendly staff a call so that they may assist you with your enquiry

 

What are the Opening Hours?

Our office is staffed as follows:
Monday to Friday – 9:00am to 5:00pm most days except public holidays.

Saturday and Sunday – 3:00 -5:30pm most weekends of the year. 

Same day appointments usually available.   

Our doctors are sometimes assisting surgeons in theatre during opening hours , so please call for appointment times!

 

What are the fees for a standard consultation?

All fees are to be paid on the same day with cash, credit card or Eftpos.

What are sports GP doctors?

Fully qualified General Practitioners with an interest in sports medicine: focused on  preventing, diagnosing and managing sporting related injuries and associated conditions.  Our doctors are Australian trained, Fellows of and examiners for the Royal Australian College of General Practitioners (RACGP), Members of Sports Medicine Australia (SMA).

What range of conditions are treated?

All musculoskeletal and sports conditions ranging from acute injuries to chronic degenerative joint conditions, spanning all age ranges from children to mature adults. ASD can manage all aspects of sporting injuries including fractures, lacerations, wounds, and also dietary concerns and sports psychology.

Most conditions can be managed on site during consultations, some conditions (ie. Complicated fractures or ligament injuries) may need further surgical assessment.

Are referrals required?

A referral is not needed to see our sports GP doctors or physiotherapists. ASD can provide referrals for you if you wish to be seen by one of the associated AOSM surgeons or if imaging is required.

Are Appointments needed?

Consultation is by appointment only. Our approachable reception staff are trained to assist you in determine the timing and duration of appointment required, and same day spaces are generally available. Due to the unpredictable nature of the presentations to our clinic, there may be unexpected delays, but we endeavour to minimise disruptions to appointment times.

Are longer consultations available?

Yes, our approachable reception staff are trained to assist you determine the timing and duration of appointment required. Generally review patients with single problems require a standard 10-15 minute consultation. New patients with two problems or on multiple medications will require an extended consultation.
Emergency consultations are generally available on the day but may be limited if our doctors are assisting at operations.

Do you have a Cancellation Policy?

We endeavor to provide prompt access to medical care for acute injuries.   Late cancellation of appointments can impact on our ability to achieve this for other patients who miss out on receiving care.   Cancellation with less than 24 hours notice will result in a cancellation fee being charged that is equal to the Medicare rebate for a standard consultation.   If you need to cancel at short notice due to extenuating circumstances, we may be able to reschedule your appointment and waive any applicable cancellation fee.  Please discuss with our helpful staff.

What about Parking and Public Transport?

Metered and time restricted parking is available on Martin St, Burgundy St and neighbouring streets, as well as across the road at the Austin Hospital. Please check signage when parking. We would NOT advise parking in a ½ hour meter.

Onsite multi-level parking may be available at Warringal Private Hospital (Secure Parking entry from 216 Burgundy St). Open 7 days, 6am – Midnight. Pay & Display with tickets purchased from machines (coins and credit cards accepted).
http://www.warringalprivate.com.au/For-Visitors/Parking

Disabled car parking is available in the multi-level carpark as well as on Burgundy St in front of the hospital.

Warringal Private Hospital and Burgundy St are also accessible by Bus Routes 513 & 551. The closest train station is Heidelberg which is a < 400 metres/ 4 minute walk.

Please visit https://www.ptv.vic.gov.au/ to plan your journey.